Legal

Shipping & Returns

Last updated: [add date]

Our stairlifts and home lifts are supplied together with professional installation. This page explains how delivery, cancellations and returns work.

1. Delivery and installation

Once your quote is accepted, we confirm a delivery and installation date with you. Made-to-measure products, such as curved stairlifts and home lifts, take longer to manufacture; your quote gives the estimated lead time: [add lead times]. Delivery areas: [add delivery areas].

2. Delivery charges

Delivery and installation costs are included in your written quote: [add delivery charge details].

3. Checking your order

Please inspect the equipment after installation. Tell us promptly if anything is damaged, missing or not as described so we can put it right.

4. Cancellations

You can cancel before manufacturing or installation begins: [add cancellation terms]. Products made to your measurements or specification may not be cancellable once production has started.

5. Returns and refunds

Because our products are made to measure and installed in your home, they are generally not returnable unless faulty or not as described: [add returns policy]. Approved refunds are paid to your original payment method within [add number] days.

6. Faulty equipment

If your equipment develops a fault, send us a message through the enquiry form and we will arrange inspection and repair or replacement in line with your warranty.

7. Contact

For delivery or returns questions, please use the enquiry form on our website.